Shopify Expert Services

Comprehensive Service Level Agreements for WordPress and Custom Web Apps

Preventive and corrective maintenance of the product (website)
Choose a suitable service level that fits your needs. Click on the level to see the level details.

Basic Wordpress (1-3 pages)
Our Basic Wordpress SLA is designed for streamlined and small-scale websites, ideal for personal blogs or small business portfolios. This service level provides essential maintenance and support for Wordpress sites comprising 1-3 pages. We ensure your website operates smoothly with daily backups, hardware monitoring, and regular updates including crucial security patches. Our focused approach guarantees efficiency and reliability, offering a perfect starting point for emerging businesses or personal projects seeking professional online presence without complexity

Wordpress website (4-8 pages)
Our Wordpress Website SLA caters to medium-sized websites, perfect for growing businesses that require a more robust online presence. This package supports Wordpress sites with 4-8 pages, providing comprehensive maintenance that covers everything from daily backups to advanced hardware monitoring and monthly updates. With added features like email support and incident response, this SLA ensures your site remains operational, secure, and up-to-date, allowing you to focus on your business without worrying about website downtimes or technical difficulties

Wordpress business website (9+ pages)
Our Wordpress Business website SLA caters to large-sized business websites, perfect for businesses. This package supports Wordpress sites with 9+ pages, providing comprehensive maintenance that covers everything from daily backups to advanced hardware monitoring and monthly updates. With added features like email support and incident response, this SLA ensures your site remains operational, secure, and up-to-date, allowing you to focus on your business without worrying about website downtimes or technical difficulties

Wordpress webshop
Our Wordpress Webshop SLA is specifically tailored for e-commerce platforms, offering tiered services based on your product range. Whether you have a modest product line or a large-scale inventory, our SLA scales to meet your needs. From daily backups and performance optimization to advanced security updates and dedicated support, we ensure that your online store operates flawlessly around the clock. This service is segmented into four tiers, each designed to cater to different sizes of webshops, ensuring optimal performance, enhanced security, and continuous operation tailored to the scale of your business.

Custom build (web-app)
A custom web-app involves a tailor-made solution developed from scratch to cater specifically to your business needs and functionalities. Unlike websites built using conventional content management systems (CMS) like WordPress, a custom web-app can leverage frameworks such as Laravel, Node.js, or Django to provide enhanced performance, security, and scalability. Our SLA for custom web-apps ensures continuous operation and optimal performance with comprehensive maintenance services, including daily backups, proactive monitoring, and timely updates. Ideal for businesses requiring unique features or high levels of customization not achievable with standard CMS platforms. For more information about our service-level agreement, read the terms and services